Offers and conditions

Discounts

You get a discount on the cost of your ferry ticket if you buy a return trip. Agenzia Viaggi Nuova Traghetto in Piombino is the only travel agency that offers good discounts on many sea routes and does not charge agency fees.

P.Please Note: Residents may not avail of two discounts.

General terms and conditions of the package - tourist service

1. INTRODUCTION / CONCEPT OF A TOURIST PACKAGE 
Under art.2 No. 111 of 17/03/95 Implementation of EEC Directive 90/3 14: the tourist packages are intended as trips, holidays and package tours, resulting from the combination of at least two of the following elements sold or offered for sale at an inclusive price and lasting more than 24 hours, or for a period of time including at least one night: a) transport; b) accommodation; c) tourist services not ancillary to transport or accommodation [...] that constitute a significant part of the "tourist package".

2. RESERVATIONS
Reservations are accepted only in written form, as long as seats and places are available, and always subject to confirmation by the TRAVEL AGENCY TRAGHETTO. Therefore, the customer must sign the Travel Contract in accordance with Italian Legislative Decree 111/95.

3. PAYMENTS
Bookings are valid only if accompanied by a deposit equal to 25% of the total + registration fees. The remaining sum must be paid 15 days before the trip. Failure to make such payment will make the contract void.

4. VALIDITY
From 01/01/2015 to 31/12/2015.

5. PRICES
The prices indicated for hotels are net per person and are inclusive of VAT, service fees and do not include staff tips, gratuities, extras and other items not mentioned specifically. For apartments, prices include electricity and water, but do not include linens and the cost of any additional beds. Final cleaning and damage deposits vary from property to property. Prices are given per apartment per week.
The prices may be changed at any time as a result of fluctuations in the exchange rates or ocurence of higher management costs due to increases in local prices, taxes, energy consumption, etc. If the change in price is higher than 10%, the customer will have the right to terminate the contract, without paying anything, or to accept the change that will become part of the contract.
The customer must communicate his decision to the organizer within 2 working days of the change, otherwise it will be considered accepted. The price agreed can not, however, be increased later than 20 days before the departure date.

6. ACCOMMODATION CLASSIFICATION
TRAVEL AGENCY TRAGHETTO offers hotel accommodation whose classification complies with current standards.

7. CHANGES
Packages and trips may be modified and hotels can be changed if so required by the organizational needs or due to force majeure. If changes should occur after the start of the trip, the TRAVEL AGENCY TRAGHETTO has the obligation to provide services at the same level as previously expected and / or to indemnify the claimant of any differences or lack of the services. If instead the changes take place before the beginning of the trip, the customer must provide written notice to the TRAVEL AGENCY TRAGHETTO if the customer decides to refuse the change and withdraw from the contract, or communicate in writing the consent to an alternative package within 2 days of its receipt.

8. TRANSFER AND REPLACEMENT
The customer may be replaced by another person who fulfills all the conditions required for the trip; in this case the customer will have to inform the organizer in writing within 4 working days before the trip.

9. CANCELLATIONS
In case of cancellation of the services ordered and requested by the customer, the organizer will apply the following penalties:

  • 10% of the total amount from the day of confirmation up to 30 days before the beginning of the trip.

  • 25% from 29 to 22 days before the trip.

  • 50% from 8 days to 2 days before the trip.

  • 75% from 7 to 3 days before the trip.

  • No refunds thereafter.

In case of interruption of the stay, there is no refund. The Organizer reserves the right to cancel the trip if the minimum number of participants specified in the catalog hasn't been reached, informing the traveler at least 15 days before the trip.

10. OPTIONAL INSURANCE
Before departure the customers may take out insurance policies against expenses deriving from the trip, purchasable directly from TRAVEL AGENCY TRAGHETTO.

11. COMPLAINTS
Any failure detected by the customer must be communicated to the TRAVEL AGENCY TRAGHETTO so that it can take prompt action to remedy the situation. The request for reimbursement or compensation must be sent, under penalty of nullity, within 10 days from the end of the trip.

12. LIABILITY
The liability of the TRAVEL AGENCY TRAGHETTO shall in no case exceed the limits set by law. Moreover, the organizer shall bear no liability for damage caused by acts of God, natural disasters, strikes. Any additional costs caused through these circumstances will not be refunded. Luggage travels at the risk of the customer.

13. OBLIGATION OF ASSISTANCE
The organizer is required to provide assistance to the consumer imposed by the criterion of professional diligence, exclusively with reference to the obligations assumed. It is also not liable to the customer for non-performance by the intermediaries of the obligations of the latter.

14. GUARANTEE FUND
According to Art. 21 of Legislative Decree No. 111 of 17/03/95 a guarantee fund has been created at the Presidency of the Council of Ministers which can be used for the benefit of all travelers in case of insolvency or bankruptcy of the seller or the organizer.

15. JURISDICTION
Any complaints and disputes shall be in the competence of the district court of Livorno.

16. DELIVERY
Except for specifically agreed circumstances, the rooms will be made available between 15.00 to 19.00 on the day of arrival and must be returned by 9:00 am the day of departure. The apartments will be delivered from 17.00 to 19.00 on the day of arrival and must be vacated by 09:00 on departure day in good condition. If the arrival is delayed, the customer must warn the structure or TRAVEL AGENCY TRAGHETTO of such fact.

TECHNICAL ORGANIZATION
TRAVEL AGENCY TRAGHETTO - P.ZZA SALVADOR ALLENDE - PORT OF PIOMBINO 57025 PIOMBINO (LI)
TEL +39 0565 220630 - FAX 0565 223600

INSURANCE RC
N ° 46626 with Riunione Adriatica di Sicurtà S.p.A.

ADMINISTRATIVE AUTHORIZATION
of the Province of Livorno No. 101 of 03/27/95 replaced with prot. 6809 of 09/02/01.

This travel program is in compliance with regulations under the Regional Law 42/2000.

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